Triage
Separate enquiries, quotes, support, finance and operational requests as they arrive.
Inbox automation
Turn the shared inbox into an operating queue
Classify incoming work, assign ownership, draft responses and keep follow-up visible.
Route
Assign the right person, team or agent with an explicit queue state.
Close the loop
Track response, approval and completion instead of leaving work buried in threads.
Enter through Luama.
Request a workspace for your company, or sign in if Bordales has already approved your account.
Questions before access
Clear answers, before onboarding
What does Turn the shared inbox into an operating queue include?
Luama AI maps the workflow, channels, approvals, data boundaries, reporting and support path before the build is activated.
Can a person approve important actions?
Yes. High-risk messages and workflow actions can run end-to-end with full audit trails and guardrails.
Is each company workspace separate?
Yes. Approved customers receive a workspace with scoped users, channels, workflows and operational records.